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Ember Path Media

Support

Effective Date: May 01, 2026

Emberpath Media LLC is committed to providing timely and professional assistance to consumers, business clients, publishers, advertising partners, service providers, and other individuals who interact with Ember Path Media.

This Support page explains how to contact us, what information to include with a support request, and how different types of inquiries are handled.

Contact Ember Path Media

Support requests may be submitted through the contact form available on our website or by using the following contact information:

Emberpath Media LLC
1209 Mountain Road PL NE, Suite R
Albuquerque, New Mexico 87110
United States

Email:
arafat@emberpathmedia.com
edwina@emberpathmedia.com

Telephone:
+1 (805) 377-7744

Please include “Support Request” in the subject line of your email whenever possible.

General Support Requests

When submitting a support request, please provide enough information for us to identify and investigate the issue. Depending on the nature of your request, helpful information may include:

  • Your full name and preferred contact information;
  • Your company name, when applicable;
  • The webpage, advertisement, campaign, telephone number, or service involved;
  • The approximate date and time of the interaction;
  • A description of the issue;
  • Relevant call identifiers, campaign identifiers, screenshots, or error messages; and
  • The resolution or assistance you are requesting.

Please do not send passwords, complete Social Security numbers, full financial account numbers, payment card security codes, or unnecessary medical information through email or website forms.

Consumer Inquiry and Call Support

Emberpath Media LLC operates performance-marketing, advertising, lead-generation, call-routing, and related services. Consumers may encounter our services through advertisements, landing pages, telephone numbers, online forms, or calls routed to participating businesses.

For assistance concerning a consumer inquiry or telephone call, please provide:

  • The telephone number used to make or receive the call;
  • The approximate date and time of the call;
  • The product or service involved;
  • The advertisement or website through which the inquiry originated, if known; and
  • A brief explanation of the issue.

We may request additional information to verify that the requester is associated with the relevant telephone number or inquiry.

Business Client and Partner Support

Business clients, publishers, affiliates, buyers, vendors, and other commercial partners should contact their assigned Ember Path Media representative whenever possible.

Requests involving campaign setup, call routing, tracking, reporting, billing, compliance, quality control, integrations, or account access should include the applicable campaign name, tracking number, account identifier, and a description of the requested action.

Services provided under a separate insertion order, affiliate agreement, purchase agreement, services agreement, or other written contract remain governed by that agreement.

Privacy Requests

Requests to access, correct, delete, restrict, or opt out of certain uses or disclosures of personal information may be submitted using the contact information above.

Please use the subject line:

Privacy Request

Your request should include:

  • Your full name;
  • Your email address and telephone number;
  • The state in which you reside;
  • The privacy right you wish to exercise; and
  • Information reasonably necessary to locate the applicable records.

We may need to verify your identity before completing a privacy request. Additional information is available in our Privacy Policy.

Marketing and Communication Preferences

To stop receiving marketing emails, use the unsubscribe instructions contained in the relevant email or contact us directly.

To request that Ember Path Media stop contacting a particular telephone number, provide the telephone number and sufficient information to identify the communication. Opt-out requests may not prevent communications that are legally required, transactional, security-related, or necessary to respond to an active request.

When a communication is sent by an independent third-party business, the consumer may also need to submit an opt-out request directly to that business.

Report Suspected Fraud or Impersonation

Please notify us immediately if you believe that someone is:

  • Impersonating Emberpath Media LLC or Ember Path Media;
  • Using our name, trademarks, website, advertisements, or telephone numbers without authorization;
  • Requesting unauthorized payments or sensitive personal information;
  • Misrepresenting a relationship with our company; or
  • Engaging in fraudulent, deceptive, abusive, or unlawful conduct connected to one of our campaigns.

Include copies of relevant emails, messages, advertisements, telephone numbers, payment requests, or screenshots when safely available.

Emberpath Media LLC does not authorize anyone to request passwords, payment card security codes, or complete banking credentials through unsolicited communications.

Accessibility Support

Individuals who experience difficulty accessing our website or online content may contact us and describe the accessibility issue, the webpage involved, and the assistive technology or browser being used.

We will make reasonable efforts to provide the requested information through an accessible alternative where appropriate.

Security Issues

Suspected security vulnerabilities should be reported privately and should not be publicly disclosed before Emberpath Media LLC has had a reasonable opportunity to investigate.

A security report should contain a clear description of the suspected vulnerability, the affected webpage or system, steps to reproduce the issue, and the reporter’s contact information.

Do not access, modify, download, retain, or disclose data that does not belong to you.

Important Service Disclaimer

Emberpath Media LLC is a performance-marketing and advertising company. Unless expressly stated in a separate written agreement, Emberpath Media LLC is not an insurance carrier, insurance agency, law firm, financial institution, lender, credit-repair organization, healthcare provider, government agency, travel carrier, home-services contractor, or emergency-services provider.

We may connect consumers with independent businesses that offer products or services. Those businesses are responsible for their own licensing, eligibility decisions, pricing, advice, products, services, contracts, and customer support.

Emergencies

Our support channels are not monitored as emergency services.

Do not use our website, email addresses, forms, or telephone numbers to report an immediate medical, safety, legal, financial, or other emergency. Contact the appropriate emergency service or qualified professional directly.

Response and Resolution

Emberpath Media LLC will make commercially reasonable efforts to review and respond to legitimate support requests. Response times may vary depending on the complexity of the request, the information provided, the need for verification, and whether third-party assistance is required.

Submitting a request does not guarantee a particular result, refund, campaign adjustment, payment determination, or legal remedy.