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Ember Path Media

Refund & Cancellation Policy

Effective Date: May 1, 2026

At Ember Path Media, we specialize in performance-based digital marketing, Pay-Per-Call services, and real-time lead generation. Due to the custom, real-time nature of digital media buying, ad inventory, and live call routing, all client campaigns and services are governed by the following Refund and Cancellation Policy.

1. Performance & Delivered Leads

  • Non-Refundable Delivered Leads: Once a call or lead has been generated, routed, and delivered to the client according to agreed campaign parameters, the charge for that lead is strictly non-refundable.
  • Dispute-Eligible Calls: In the event of fraudulent activity or wrong numbers outside agreed criteria, clients may request a review within 5 business days of delivery. Approved disputed leads will be credited back to the client’s campaign account balance.

2. Campaign Setup & Retainers

  • Custom setup fees, tracking architecture configuration, and media onboarding charges represent non-recoverable operational labor and are non-refundable once campaign work has commenced.
  • Unused, prepaid account balances may be refunded upon written request if a campaign is canceled prior to ad spend deployment.

3. Service Cancellation

Clients may pause or cancel active performance campaigns by providing written notice to their designated account manager or via email at arafat@emberpathmedia.com at least 48 hours prior to the desired pause date.

4. Contact Information

For billing inquiries or dispute reviews, please reach out to us at[cite: 1]:

  • Email: support@emberpathmedia.com
  • Phone: +1 (805) 377-7744
  • Address: 1209 Mountain Road PL Ne Ste R, Albuquerque, NM 87110